Shipping policy
Shipping Policy
Last updated: September 2026
Thank you for shopping with MotionMend. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms outlined below.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
During sale periods or high-demand launches, processing may take slightly longer. We appreciate your patience and will notify you of any significant delays.
Shipping Rates
- Free shipping on all orders over $50
- A flat shipping rate applies to orders under $50, calculated at checkout based on your location and order weight
Estimated Delivery Times
Delivery times are estimates and begin once an order has been processed and dispatched. They do not include weekends or public holidays.
| Region | Estimated Delivery Time |
|---|---|
| Australia & New Zealand | 3–7 business days |
| Europe (EU, UK, etc.) | 4–8 business days |
| USA, Canada & International | 6–12 business days |
Please note that delivery times may vary due to customs processing, local courier delays, weather, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to follow your delivery in real time. If you haven't received tracking information within 3 business days of placing your order, please contact us at info@mymotionmend.com.
Customs, Duties & Taxes
For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Incorrect Shipping Information
Please ensure your shipping address is accurate and complete at checkout. MotionMend is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately at info@mymotionmend.com — we will do our best to correct it before dispatch, but cannot guarantee changes once an order has shipped.
Lost, Delayed, or Damaged Shipments
If your order is significantly delayed, appears lost in transit, or arrives damaged, please contact us at info@mymotionmend.com with your order number. We will work with our shipping partners to investigate and resolve the issue as quickly as possible.
Multiple Shipments
Orders containing multiple items may occasionally be shipped separately, depending on stock availability and warehouse location. If this happens, you will receive separate tracking information for each shipment at no additional cost to you.
Questions?
If you have any questions about your shipment or this policy, please reach out to our support team anytime at info@mymotionmend.com.
A few things you'll want to fill in or confirm before publishing this as a legal policy page:
- Actual shipping origin/warehouse location — this affects real delivery time accuracy, especially for the "Australia & New Zealand" row I assumed based on your store's AU checkout region.
- Confirm your courier/3PL's real delivery windows — don't publish estimates you can't back up, since this becomes a binding customer-facing commitment.
- Consider adding a note here (or linking from here) to your Refund Policy, so shipping and returns are easy to find as a pair.